SERVICE POINT

Information of interest

El Sistema Interno de Información establecido por SERVICE POINT, a través del presente "Canal Interno", le permite reportar una infracción de acuerdo con el ámbito material y personal establecido en la Ley 2/2023 de Protección al Informante. Si lo desea, puede realizar su denuncia o comunicación de manera anónima.
 
Una vez cumplimente el formulario, y pulse "enviar", se abrirá una ventana emergente informativa con un código/localizador para poder saber ha seguimiento sobre estado de gestión de su denuncia o comunicación. Por favor, guarde ese "localizador" para poder consultar en todo momento el estado y resolución de la denuncia o comunicación a través de este link [Acceso Seguimiento Denuncia]

En la presente Política de “Protección al Informante” encontrará dos epígrafes informativos, para dar alcance a su derecho de información, donde se presentan dos conceptos diferentes y complementarios como son el “Sistema Interno de información” y el “Canal Interno”, que es la herramienta sobre la que se gestiona dicho Sistema (formulario de denuncia:

» El Sistema Interno de Información
» La Gestión del “Canal Interno”

1. RELATIONSHIP WITH THE ORGANIZATION

Select an answer

2. YOU WANT THE COMMUNICATION TO BE ANONYMOUS

Select an answer

3. DATE ON WHICH YOU HAD KNOWLEDGE OF THE ACT/INFRACTION/CRIME

Click or tap to enter a date

4. IS THE EVENT STILL REPRODUCING TODAY?

In this space, determine, if you can, when the incident or violation first began or occurred? Does it occur punctually, periodically or repeatedly?

5. TYPE OF CRIME/VIOLATION OF ETHICAL CODE

Choose from the categories of possible facts or behaviors that are presented, the one that you think best fits your communication or complaint.

6. PEOPLE REPORTED

Name and surname Department

7. DESCRIPTION OF THE FACT OR CONDUCT THAT YOU WANT TO COMMUNICATE

Briefly describe

8. THE OBJECT FACT YOU WANT TO COMMUNICATE IS KNOWN BY OTHER PEOPLE

Select an answer

9. KNOW ABOUT THE EXISTENCE OF WITNESSES?

Name and surname Department
In this case, determine which

10. ATTACHED FILES

Graba una nota de voz
You can upload files that do not exceed 50 MB or record a clarifying voice note, in relation to the statement. In the event that the volume of information you want to provide exceeds this size, the manager of your complaint will offer you an alternative procedure, under the principle of confidentiality. Remember that during the research process you can contribute everything you consider appropriate for the accreditation of the reported facts.

11. DO YOU WANT TO REQUEST AN IN-PERSON MEETING WITH THE ORGANIZATION?

This aspect is optional, and if you determine “yes”, we must contact you to agree on the location, day and time.  The time determined to establish the meeting will be 7 days, from the receipt of the form.